Refund policy

30-Day Satisfaction Guarantee

We want you to love One With The Horse. If you are not satisfied with your purchase for any reason, you may request a refund within 30 days of your order date.

Digital Edition Refunds

Digital PDF orders are eligible for a full refund within 30 days of purchase. Because digital files are delivered instantly, we may ask a few quick questions to understand what did not meet your expectations. Refunds are typically processed within 5–10 business days.

Hardcover Edition Refunds

Hardcover orders may be returned within 30 days of delivery, provided the book is in its original, unread condition. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. Once we receive the returned book, we will issue a full refund to your original payment method.

Damaged or Incorrect Items

If your hardcover book arrives damaged, defective, or different from what you ordered, please email us at Help@onewiththehorse.com within 14 days of delivery. Include your order number and a photo of the issue, and we will arrange a replacement or refund at no cost to you.

Non-Refundable Situations

• Refund requests received more than 30 days after the order or delivery date.
• Hardcover books that show signs of wear, damage, or use after delivery.
• Gift cards or promotional credits.

How to Request a Refund

Email us at Help@onewiththehorse.com with your order number and reason for the refund. We aim to respond within 1–2 business days.